FAQs

Frequently Asked Questions (FAQs)

Returns & Exchanges

Our Return & Exchange Policy

Unopened products can be returned within 15 days of purchase for a full refund, minus original shipping fees. Please contact support@gethappyface.co before returning an order for further instructions. After 15 days all sales are final.

You may view our Refund policy in full here.

Shipping

Domestic Shipping Rates

We offer free standard shipping on orders over $75 CAD (before tax and after discounts) to customers located in Canada. See the table below for shipping rates.

All orders will be processed through Canada Post.

 Shipping Destination

Standard Shipping (3 to 9 days)

Express Shipping (2 to 4 days)

Canada

$9 | free for orders > $75

Calculated at checkout

International Shipping Rates

We offer free standard shipping on orders over $75 USD (before tax and after discounts) to customers located in the United States (US). See the table below for shipping rates.

All orders will be processed through Canada Post.

 Shipping Destination Standard Shipping Express Shipping
United States (US)

$15 | free for orders >$75

Calculated at checkout
United Kingdom (UK) Calculated at checkout Calculated at checkout

When will my order be shipped?

Your order will be processed and shipped within 1 to 3 business days (Monday to Friday, excluding Canadian federal holidays and BC provincial holidays).

We aim to get domestic orders delivered to within 3 to 7 business days, and international orders delivered within 4 to 20 business days. However, due to increased shipping volumes, our shipping provider is experiencing longer-than-usual delivery times.

Do you ship internationally?

Yes, we currently ship to customers located in Canada, the US and the UK.

Ordering

What credit cards do you accept online?

Visa, Mastercard, Discover and American Express.

Can I pay with PayPal?

Yes! The PayPal Express option is available at checkout.

Can I pay with PayBright?

Yes! The PayBright option is available at checkout.

Sales & Discounts

Can I use more than one discount code at checkout?

No, discounts cannot be combined on a purchase.

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